Yellow Pages Environmental Forum


People in Cleveland Want Those Print White Pages

Posted in Publisher Efforts by Ken C on July 9, 2009

Most of the paper atheists that visit this site love to scream that “most” people don’t want phone books, that they are obsolete, that they are environmentally damaging, blah blah blah.

So AT&T, the largest publisher has been systematically asking local Public Utilities Commissions, which by law REQUIRE THEM AS A TELCO TO PROVIDE WHITE PAGES TO THE LOCAL COMMUNITY THEY SERVICE,  for permission to stop delivering the print white pages since their usage had most definitely droppedoff substantially.  You would think most of the naysayers would be hailing this action.  But instead the silence has been deafening.

The most interesting recent news on this front comes from the Cleveland area where AT&T received permission from the PUC of Ohio in February to stop delivering its “Real White Pages” to every household in its coverage area.  Following an article in the local newspaper (The Plain Dealer) on Wednesday announcing this new policy, AT&T got so many calls from people who still wanted copies that it overloaded their call center. Customers reported waited on hold for an hour or longer when they called 1-800-346-4377, and some calls were even rerouted to other call centers.  The company has had to add extra staff to handle the requests.

So much for no one  wanting those print phone books